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2.3

I moved out and they were trying to charge me late fees when I wasn't late. Susan Green, who is the property manager, was rude to me and hung up in my face when I asked to speak with her supervisor.

I have tried and tried to contact her supervisor but i have not received a call back or email.

Its seems like every time you move out a property and you do everything you are suppose to do, they want to find a reason to take your money. Im very disappointed.

Reason of review: Poor customer service.

Location: 801 E Campbell Rd #460, Richardson, TX 75081, USA

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Guest

Danielle Redmon is no different. We moved out in Jan then I go online a week later to see what the final amount is for our utilities & there were charges for rent.

I called to find out why there were rent charges when we paid $714 for rent from Jan 1-10 & we were out & they had the keys. I got an email from her saying my move out date was Jan 15 not Jan 10. I responded to her saying that I have an email from her stating that our move out date was Jan 10. Since then I have gotten no further responses from her.

Then Monday, I get a letter saying that over $300 has been deducted from my deposit for unpaid rent from Jan 11-15, WTH! & I have had no success reaching anyone. No emails or calls have been returned when trying to reach someone else to get this resolved. & also the letter says it has to be signed by a property manager & district manager & guess who that is Danielle Redmon!

She signed for both, how convenient. My husband says to let it go & just be glad to be rid of them, but I am so pissed that money was taken that I didn't owe.

Guest

Brittany Jordan is the same - this company is full of slumlords - avoid at all costs. I moved out over a month ago and still can't get ahold of my Move Out Inspection to review what will be returned from my security deposit - also owed pro rates rent.

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