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Situation Resolved!

Original review updated by user Apr 12, 2021
Ms. Jacquelyn Heflin at American Homes 4 Rent resolved my overcharge issue. After we conversed back and forth via email and I sent proof and evidence to validate my complaint, she understood and rectified the whole thing! She diligently made an effort to see my points compared them to what I was being charged for and made what was clearly wrong right! I wished it could have happened sooner but better late than never! I am happy! Not only that, but I really appreciate and thank Ms. Heflin for understanding and her hard work in helping me during this time when we all are trying to get back to a normal life. Furthermore, I also thank you Pissed Consumer!

User's recommendation: Get the facts on companies before entering into a contract.

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ID
#2499952 Review #2499952 is a subjective opinion of poster.
Preferred solution
Resolved

Customer Service

I spoke with Erin about a home in Plant City FL. She was very detailed and patient with me as I inquired about multiple properties in the area. She took her time to research each property and provided detailed timelines that are important to know when searching for a new home. She is very personable and made me feel excited to live in one of AH4R communities.

User's recommendation: Ask to speak with customer service leasing representative Erin!

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ID
#2438276 Review #2438276 is a subjective opinion of poster.
Location
Plant City, Florida
Service
American Homes 4 Rent Customer Care

Praise

One of the best renting experiences ever. There was a water leak they fixed it immediately and the put in new carpet when they didn't need too. The house was beautiful and immaculate. No problems whatsoever Deposit returned in a timely manner. The only glitch was charging for carpet cleaning when we did it ourselves. But no big deal.

User's recommendation: I would recommend strongly based on my experience.

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1 comment
#1901944

I doubt this review is legit, to many tenants speak otherwise of the shady practices of this company in the Phoenix area

ID
#2075804 Review #2075804 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
American Homes 4 Rent House Rental
New Reviewer

Andrew was awesome. I highly recommend!

My dishwasher was backing up so Andrew came and opened up the cabinet and immediately found the problem and fixed it. While he was there, he also helped me with my garage door opener, got my gas logs working and repaired the downstairs toilet! He called before he came and gave me the time he would be there and was very friendly!
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ID
#1727302 Review #1727302 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Good customer service

I will Like to state that the Property manager Mrs. K Johnson is a excellent person with the best customer service experience I have Witnessed in years she is always very helpful and happy voice spoken over the phone at all times . She makes your stay with American homes 4 rent a comfortable easy rental experience. I would like her upper management to be aware that she cares about her residents.
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ID
#1337052 Review #1337052 is a subjective opinion of poster.
Location
Richardson, Texas
Service
American Homes 4 Rent Property Manager
Reason of review
Good customer service
New Reviewer

Excellent customer service from property manager

I have rented from management companies before and the customer service I received from the property manager for 1940 Rosa parks Lancaster Texas has always been very professional. She is very consistent with returning phone call and email . Thank you Ms Johnson you do a wonderful job Like
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ID
#1337048 Review #1337048 is a subjective opinion of poster.
Location
Richardson, Texas
Service
American Homes 4 Rent Property Manager
Reason of review
Good customer service

Thank you AH4R

They made renting a house so easy! This was my first time renting and I couldn't be more pleased!!
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ID
#1175962 Review #1175962 is a subjective opinion of poster.
Service
American Homes 4 Rent House Rental
Reason of review
Good customer service

Bluffton, SC

I rented with these guys a little over a year ago. I read all of the reviews, and was scared at first, but non of the reviews where for this area and I had friends that where currently renting with them and they had no issues so I gave them a shot. Needless to say,...
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2 comments
#1183243

That's great that you and your friend were able to get through the AH4R rental experience unscathed. However, if you read all of the other reviews from South Carolina, on this and many other websites, you'll see that your experience is quite the anomaly.

I'm sure your heart was in the right place when you advised people to take the bad reviews with a "grain of salt." However, it's actually a disservice to them based on the vast number of opposing comments. Hopefully, potential renters will see your experience for what it was - sheer luck.

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ID
#802844 Review #802844 is a subjective opinion of poster.
Location
Hardeeville, South Carolina
Service
American Homes 4 Rent House Rental
Reason of review
Good customer service

DON'T DO IT!!!!!!!!

If you are reading this and thinking of renting from American Homes 4 Rent, do your self a big favor and don't do it. That is unless you enjoy being on hold for hours when you need to report a problem, answering the same questions 3 times to three different people,...
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2 comments
#1706502

Have had the same issue in Atlanta

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ID
#769110 Review #769110 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
Service
American Homes 4 Rent Property Manager
Reason of review
Poor customer service

American Homes 4 Rent Home Rental Review

I am a satisfied customer With the home I have rented from American home. My service request have all been completed, Damaged issues have been replaced with new, I would recommend American homes in Indianapolis to anyone.I have been in homes rented by Friends of mine And looked in disgust I am very happy my home and Neighborhood, keep up the good work Here in Indianapolis :-) :-)
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ID
#724292 Review #724292 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Reason of review
Good customer service

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