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New Reviewer

Undisclosed information before renting

We just moved in May 9th, 2021 and have learned that the previous tenants owe HOA fees in the sum of almost $4000.00 due to a fine and we the new tenants are paying the price because American Homes for Rent refuse to pay the fees and go after the pervious tenants. I am pissed! We will not be renewing our lease and we would not recommend them to anyone!

User's recommendation: Do not rent from American Homes 4 Rent!

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2 comments
#2047022

Then why are you giving them 4 stars? Kind of defeats the purpose of posting on this site!

#2047060
@PissedConsumer2047022

I was giving pissed consumer 4stars

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ID
#2624660 Review #2624660 is a subjective opinion of poster.
Service
American Homes 4 Rent Advertisement
Preferred solution
Let the company propose a solution

Thank GOD problem resolved!

I placed a review on this website about the property management company American Homes 4 Rent and happy to announce the District Manager Jennifer Heflin assisted me and rectified everything! Once Ms Heflin received all the facts from my end, she did the math and noticed it did not add up! I am so thankful for her honesty and diligence in making all that was wrong correct. She deserves 5 stars Thank you also Pissed Consumer for helping me get the truth out! They heard me loud and clear, and it made a difference!

User's recommendation: Read the reviews and make your own determination.

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ID
#2499017 Review #2499017 is a subjective opinion of poster.
Location
Saint Augustine, Florida

To thank Beatrice King

I wanted to thank Beatrice King for going to bat for us and negotiating our renewal rent price to stay the same. We really appreciate her time and assistance with this issue.
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1 comment
#1871440

Hello Beatrice King is our Senior Property Manager in Orlando. I left her a message via the American Homes 4 Rent 800 number in regards to my security deposit being fully withheld when we moved.

Can you please share how you were able to contact her? Thank you Maritza

ID
#1834657 Review #1834657 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
New Reviewer

Very Satisfied to date with Jacksonville, Fl American homes for rent

I must admit that this company has problems according to the reviews However, I have not experienced them at this time. The area headquarters in Jacksonville, Fl has treated me very well and taken care of my issues. The maintenance section had some communication problems, but they were quick to address and fix them. It seems they are making great efforts to improve their service. At this time I am very satisfied with their customer service and maintenance.
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ID
#1618251 Review #1618251 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
American Homes 4 Rent House Rental
Reason of review
Good quality
New Reviewer

Very satisfied.

My wife and I just renewed our lease with American Homes 4 Rent , and have been very satisfied with with our experience. They have been expedient and accommodating with service issues, and have consistently resolved our concerns in a prompt and professional manner. It...
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3 comments
#2101008

you the only one out of how man compaints

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ID
#1523615 Review #1523615 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Wont return security deposit

I moved out 8/21/18 after proper notice. In Georgia, they are required to send an itemized list of damages and costs within 3 business days. They did not properly do this. They deducted damages from my deposit without specific notice about damage costs. They deducted...
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6 comments
#1673915

American Homes for rent is a scam. They did the same thing to me .

Kept my deposit and now trying to charge me over $3500 more to in bogust charges after I moved out . My house had mold and the house was poorly maintained . Now I have to sue them as they sent me to some shady collection agency for rest above deposit that they illegally kept .

SCAM!!!! DO NOT RENT FROM THEM

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ID
#1365929 Review #1365929 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
American Homes 4 Rent House Rental
Pros
  • Nice rental home
Cons
  • Customer care when it comes to your money is poor
  • Unresponsive and lack of follow through
Reason of review
Problems with payment

No Probelms...

I must be the only person that hasn't had any issues with this company. I've lived in my home for close to 2 years and had no issues that have gone without attention. I will say submitting a maintenance request online isn't the best experience. I didn't hear back form...
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ID
#1063086 Review #1063086 is a subjective opinion of poster.
Service
American Homes 4 Rent House Rental
Reason of review
Good customer service

American Homes 4 Rent House Rental Review

We are renting from AH4R indianapolis indiana. We did resign in May 2016. I love our house it was very clean, new paint, carpet, and setup up great. Its in s great neighborhood and reasonably priced. Its split ranch 3 bed 2 full baths and garage. The gals in office are helpful and very nice. Rentals can be a challege for them too. There are always 2 sides to a story.
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ID
#889871 Review #889871 is a subjective opinion of poster.
Location
Peoria, Illinois
Service
American Homes 4 Rent House Rental
Reason of review
Good quality

A/C out in Atlanta with 95-95 degree heat

Our A/C quit working on Wednesday night 6/29/19. We called @ 8.30am on Thursday requesting service. We did receive an email almost immediately stating we would here from them soon. We did get a phone call within 30 minutes. We have talked to several people (all very nice) over the course of 5 phone calls. Now here it is Saturday 7/1/16 & still have not had any repair person to come here to inspect-fix our A/C. Of course it is a holiday weekend but A/C repairs are & can be done on holiday weekends. But NOT through American Homes 4 rent. Apparently an inoperative A/C does not qualify as an *emergency*. Even though the inside temp is 91 & the outside temp is 95 & will be for the next 3-4 days here in the Atlanta, GA area. Next time we will find a rental property that is NOT American Homes 4 rent.
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2 comments
#1185995

I'm the original poster but when I tried to log in & post this update, the site doesn't recognize me. Oh well..

An A/C company sent a technician out on July 4th to service our system.

He found a bad capacitor was the main problem. He also found a small leak & had to add refrigerant. So far the system has been working great.

I don't know if AH4R did anything to get the A/C company out on a holiday or if they just had an opening that day. Either way we are glad we have air conditioning working again.

#1181494

I have had the same issue. It has taken over 2 weeks to get mine repaired one time and the other 7 has not been much faster.

They don't see it as an emergency because the are not burning up or freezing (in winter). We have a 6 month old in the house.

They are the worst company and they have tried to say it is the vendors fault and they are waiting on the vendor but when I contacted the vendor I was told they were waiting on approval of the quote. I agree for the price they suck!

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ID
#875912 Review #875912 is a subjective opinion of poster.
Location
Mcdonough, Georgia
Cons
  • Customer care and service
Reason of review
Poor customer service
New Reviewer

American Homes 4 Rent Home Rental Review

NEVER NEVER NEVER RENT WITH AMERICAN HOMES FOR RENT.THEY DO NOT RETURN SECURITY DEPOSIT.DON'T RENT WITH THEM..
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ID
#687943 Review #687943 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Reason of review
Problems with payment

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