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Maintenance Complaint

We are renters located in Salt Lake City Utah. The maintenance worker Brian has been out to our residence more then 5-7 times. He has never actually fined anything. He only offered excuses why he can't fix things.this caused us to escalate the issue so contractors would need to come fix them. I'm guessing this would cost AH4R more money. We have had a few contractors complain that they issue was easily resolvable with Brian but thier guess was he was too lazy to do the work. At one time he was supposed to help change hardware but Instead he gave us the hardware to do it ourselves. This is a formal complaint and should render an investigation .wordanonymous.

User's recommendation: Customer Service is good but the maintenance is poor.

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ID
#2812724 Review #2812724 is a subjective opinion of poster.
Cons
  • Very stressful
  • Lack prompt repairs
  • Poor phone ethics

Dont talk just pay.

The communication between tenant and property managers is horrible. We’ve been renting from AH4R for less than a year and are on our 3rd property manager. You can call and no one answers. You can leave a voicemail and still no one returns your call. The email communication is sub pare as well. I just don’t understand why they refuse to communicate with their tenants…
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ID
#1798259 Review #1798259 is a subjective opinion of poster.
Location
Cross Anchor, South Carolina

AH4R keeps portions of ALL security deposits regardless of condition of property at move-out as a standard

Customers service is poor except for maintenance calls. Managers do not respond to tenants. Poor upkeep of property and they rely on tenants to update and maintain their property at tenant’s expense. Beware
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ID
#1604490 Review #1604490 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Service
American Homes 4 Rent Customer Care
Reason of review
Poor customer service
New Reviewer

Poor response to major problems at property address

We were first occupants at this new rental for AH4R in Nov 2016. Within 6 months we had septic lines back up and had the tank pumped and told us and AH4R that the septic lines were backed up and needed to be replaced. AH4R rejected replacement and told verbally told...
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ID
#1565101 Review #1565101 is a subjective opinion of poster.
Location
Norcross, Georgia
Service
American Homes 4 Rent Property Manager
Cons
  • Service
  • Local management
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Bluffton, SC management is horrible.

We moved in site unseen and were pleased from the start. However, there were multiple minor things wrong with the home that did not bother us at the time. Only a few hiccups here and there but when it came time to do our pre move out inspection, we were flat out lied...
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ID
#1382197 Review #1382197 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
Service
American Homes 4 Rent Home Inspection
Reason of review
Bad quality
New Reviewer

Weird

7/22/2018 Today I was asked to pay thousands up front for a house I want to rent without ever seeing it. I do not like this or feel safe doing this. They also want you to turn on all of the utilities before you get the key. Something scary about this situation. They...
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4 comments
#1543544

Yep did same thing to us

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ID
#1310156 Review #1310156 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Service
American Homes 4 Rent House Rental
Pros
  • Customer service
Cons
  • Misinformation
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
New Reviewer

NOT SATISFYING

American Homes 4 Rent - NOT SATISFYING
American Homes 4 Rent - NOT SATISFYING
American Homes 4 Rent - NOT SATISFYING
American Homes 4 Rent - NOT SATISFYING
American Homes 4 Rent - NOT SATISFYING
American Homes 4 Rent - NOT SATISFYING
We lived in a home managed by this company for 2 years. It was a less than satisfying experience. When we moved into our rental home, the home was extremely dirty. I took many pictures and none of these issues were addressed. So, I hired cleaners to have the home...
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Featured
ID
#1294667 Review #1294667 is a subjective opinion of poster.
Location
Orlando, Florida
Service
American Homes 4 Rent House Rental
Pros
  • Location of home and area
Cons
  • Dishonesty
  • Unresponsive
  • Property manager neglects her duties
Reason of review
Many
Loss
$1500
New Reviewer

Disappointed

We are very disappointed with American Homes. We lived there 4 years and in the 4 years we were 1 day late with the rent. on the 2nd day had someone at the door with eviction papers, although we had notified them of our mistake and the payment had already been sent...
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ID
#1287682 Review #1287682 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Service
American Homes 4 Rent House Rental
Pros
  • Repairs are usually completed pretty timely
  • House
Reason of review
Problems with payment
Loss
$1600
Preferred solution
Let the company propose a solution
New Reviewer

AH4Rent

We’ve rented from them for about 2 years now. There has been good and bad so I’ll do my best to give both. Applying and being excepted was easy and smooth. I didn’t like having to drive an hour to pay the deposit and first months rent, but that is the only complaint....
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ID
#1275254 Review #1275254 is a subjective opinion of poster.
Location
Richardson, Texas
Service
American Homes 4 Rent House Rental
Pros
  • And the easy access to the portal to make payments
  • Location of home and area
Cons
  • Poor follow-up
  • Treatment by local mgr and limited escalation procedures
Reason of review
Bad quality
New Reviewer

Needs to improve Customer Services skills

I called AH4R looking to view one of the properties I saw on their website. I had already called 2 weeks prior and registered so my information was already in the system. What I needed was the code to the lockbox to get the keys to review the rental. When I called I explained the issue, Jenese on the other end of the phone was very rude and not pleasant. I asked to speak with someone who is willing to help me and she became irate and began yelling. She finally put someone else on the phone and I got my questions answered. AH4R needs to hire people with friendly, and inviting attitudes or potential customers will turn away.
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2 comments
#1497696

If they are having a bad day, that should be left at home and not at work. You must work for them or have a relative the work them.

When someone speaks messed up then there is a problem.

You speak to me the way you want me to speak to you. That all.

#1494042

Well the person i talked to were very nice considerate and very well spoken. Sorry you guys had to experience such poor customer service.

Maybe people were just having bad days, not that they should take their problems to work, but the could have just woke up on the wrong side of the bed.

But there is no excuse to talk to people any kind of way. So I apologize for them.

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ID
#1264004 Review #1264004 is a subjective opinion of poster.
Location
Orlando, Florida
Service
American Homes 4 Rent Customer Care
Reason of review
Poor customer service

DO NOT RENT

**DO NOT RENT** Rented a bi-level home in KY for two years. Overall the home was in good shape, but had some plumbing issues. In the lower level half bath the toilet constantly backed up and overflowed. Maintenance finally came to fix it after multiple complaints and a charge for $425 was added to my account. I highlighted the area of my lease stating management is responsible for plumbing, and luckily the fee was waived. A few months later, said bathroom started having water leak from the ceiling, which was clearly coming from one of the main floor bathrooms. It was “fixed” and then the same issue began about a month later. When maintenance finally sent someone new to fix it, he said the previous repair was not done right and water had been leaking behind the walls. The entire bathroom drywall had to be cut out and replaced because of mold growth. This whole process took almost a month to correct. Dishwasher never drained properly, garage door seemed like it was going to break with every use. Management told me these weren’t “necessities” and I could fix myself if I wanted to have working appliances. While not a necessity, they were included in the rental description and rent so it would be nice to have functioning items. Lease is scheduled to be up this month (January 2018). I purchased a home at the end of November and moved out before December. December the rent/utilities were still paid, and January would be final month owed. The Conservice utility bill came in January (for December use) and it was HIGHER than normal. Which is impossible because the house has been vacant other than occasional stopping in to clean the property (about 3 hours max) and the thermostat is programmable and was left at 62 degrees, so there’s no possible way it was running consistently enough to match the utility charges. Them keeping the utilities in their name is just another way to scam you. There was a strong storm back in the fall that had damaged the storm door on the back of the house. I called maintenance to make them aware and was told since the door isn’t technically needed, I could just take it off or fix it myself. Now management is trying to keep my deposit and has the damaged door listed as an item! I’d advise to never call with any issue, e-mail and save all correspondence. Needless to say, I’m not getting back any of my deposit, just like all the reviews from other people say over bogus charges. The house is already listed for rent again, and there is no possible way proper maintenance issues have been resolved or proper professional cleaning. I cleaned the house well before I left, but I thought it was standard to have any place cleaned and sanitized before renting to new tenants. The houses may look nice, but there are countless issues and management is terrible. Run as fast as you can!
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ID
#1176045 Review #1176045 is a subjective opinion of poster.
Service
American Homes 4 Rent House Rental
Reason of review
Poor customer service

Disappearing Staff

I have been at this rental for a few years and then rent goes up every year. I have never been late. To renew this year, the rent went up. I agreed to a one-year lease, which they sent the last week it was up, and apparently never received the signed lease agreement....
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ID
#1069967 Review #1069967 is a subjective opinion of poster.
Location
Garden Ridge, Texas
Service
American Homes 4 Rent Property Leasing
Pros
  • How easy it was to start the rental process
Cons
  • Unable to talk to anyone to correct a problem
Reason of review
Poor customer service
Preferred solution
Accept my signed lease agreement. I am not at fault at the delaying of receiving them.

American Homes 4 Rent - Property Rental Review from Charlotte, North Carolina

I am a home owner on oak street in charlotte nc. American homes does not screen their renters correctly. They have drug dealers renting a house at 11807 oak street. Im so sick of them their dog kids throwing trash everywhere and 2 extra people living in house thats not on the lease. After researching a convicted felon / trafficking man resides in the property. Their using drug money to pay rent. Im a homeower not a renter and wish the drug dealers be delt with. My husband and myseld have called american homes SEVERAL of times and nothing has happen. American Homes i rate a 1 star
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ID
#920839 Review #920839 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
American Homes 4 Rent Property Rental
Reason of review
Bad quality

Corporate is THE WORST!

AH4R is trying to get us to pay for some insane "bills". Our water bill averages $50 a month. Now they say that we have a bill due for almost $500. REALLY? Not gonna happen! The local office KNOWS this is an ERROR. There is almost no possible way that we used THAT mush...
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ID
#910654 Review #910654 is a subjective opinion of poster.
Location
Seffner, Florida
Service
American Homes 4 Rent Customer Care
Pros
  • Location
  • Neighbors
Cons
  • Irresponsible company
  • Runaround
  • Management
Reason of review
Trying to make us pay for an IMPOSSIBLE water bill!
Preferred solution
Fix your billing department! Stop trying to collect an old water bill, that you now say is a CURRENT bill.

Most Unprofessional Company I have ever dealt with!

American Homes 4 Rent is the most unprofessional management company I have ever dealt with! Last week I was schd for a walk thru inspection where no one called or showed up after I sat there an hour waiting, I have called and written emails multiple times since then and still no response, tomorrow my lease is up so I need my final done and no one is even acknowledging me.. I am so worried about getting my deposit back from these people, not to mention they still owe me $70 from over charging my credit card in app fees a year ago and $50 referral fee to my realtor that she never received. I keep getting the run around month after month about those two issues as well.. what a joke!
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ID
#899334 Review #899334 is a subjective opinion of poster.
Location
Celebration, Florida
Service
American Homes 4 Rent Home Inspection
Pros
  • Neighbors
  • Location
Cons
  • Managers do not return phone calls or emails
  • Treatment by local mgr and limited escalation procedures
  • Ethics
Reason of review
Poor customer service
Loss
$1295
Preferred solution
Full refund

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