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New Reviewer

Move Out Charges - Additional Fees

I don't know why I thought we would get our deposit back. We even had 100% NO damage on the walkthrough and spent over $700 on cleaning and landscaping before moving out, so we could secure our deposit back. Instead of not getting it back, we were charged additional...
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ID
#4026282 Review #4026282 is a subjective opinion of poster.
Loss
$700
Preferred solution
Full refund

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New Reviewer

Very disappointed

American Homes 4 Rent - Very disappointed
(PHOTO 3 MONTHS AFTER MOVE IN. MOLD GROWTH AND ALL) This house was a mistake. I will never rent from this company again. We have had problems like broken blinds, outlets don't work, flimsy stairs, leaks from the a/c vents, even mold and fungi growth. The plummer they...
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ID
#3994861 Review #3994861 is a subjective opinion of poster.
Preferred solution
Price reduction

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New Reviewer

I seriously feel like I was just raped by this company! They are sleezy, and dishonest! they keep asking for more and more private information access to checking account statements, everything!!!

Cshanahan was working with us on getting a property to rent. She was rude, unprofessional, and she just kept saying they didn't have enough personal information. If this company thinks they can rip people off, they have another think coming!! Don't do business with these crooks!!
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ID
#3970752 Review #3970752 is a subjective opinion of poster.
Preferred solution
All of my personal information returned and destroyed!
New Reviewer

Awful Property Management

Do not get back with residents within a timely manner. Rarely respond to emails within 24-48hrs & then charge false fees on resident ledgers.

User's recommendation: Do not rent from them.

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ID
#3928835 Review #3928835 is a subjective opinion of poster.
Location
North Charleston, South Carolina
Preferred solution
Price reduction

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New Reviewer

This is the worst management company I have ever dealt with in my life

This management company is a total joke and will make your life *** from day one. Even before day one. They lie, they ignore you, they have the worst attitude about helping and literally don't care at all about anyone living in their houses. They weren't even going to...
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ID
#3867511 Review #3867511 is a subjective opinion of poster.
Location
Pflugerville, Texas
Cons
  • Disorganized
  • Inconsiderate of your time
  • Poor communication
Preferred solution
everything fixed, better communication, pool key, inventory sheet, rent and deposit set where it was supposed to be, refund on time lost due to them not giving me a key code on my move in date
New Reviewer

Pissed off customer

American Homes 4 Rent - Pissed off customer
My AC unit quite working 3 weeks ago and the "property Manager" is nonexistent to assist in the middle of July. Rent this house from a company that doesn't care about the customer. I will never rent from these corn-balls again.

User's recommendation: FIND A BETTER RENTAL COMPANY.

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ID
#3822481 Review #3822481 is a subjective opinion of poster.
Location
Hamilton, Ohio
Cons
  • Customer care and service
Loss
$240
Preferred solution
Let the company propose a solution
New Reviewer

Horrific company

This is the worst company you could ever do business with. They stole our application fees on 3 houses that they already had awarded to other people. They are simply stealing money from applicants when they have already rented the property. They are anti-American!!!

User's recommendation: Stay away.

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ID
#3756203 Review #3756203 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund

Terrible

The place was overpriced for what it was. It's very difficult to get ahold of them and when we finally did, they did not speak to us well. It took nearly a month for them to fix our overheating oven. Once our lease was ending they sent us a letter saying our lease was going up by about $300 on top of it already being overpriced. I wouldn't recommend renting with them!
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ID
#3737910 Review #3737910 is a subjective opinion of poster.
Location
Springfield, Ohio

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New Reviewer

Emergency

Update by user May 26, 2022

This company is dishonest. I signed a yearly lease in February with a $200.00 rental increase and now the company is requiring me to sign another lease in July, 5 months later, with another $200.00 rental increase or I will be charged a month to month additional fee. The property manager is very incompassionate.

Original review posted by user May 26, 2022
Need to get into portal to pay my lease by WIPS. I was told I could pay by cashier's check or WIPS but my WIPS account is blocked by the property manager.

User's recommendation: Tread carefully... not customer friendly.

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ID
#3613130 Review #3613130 is a subjective opinion of poster.
Pros
  • Greed filled
  • Uncaring
  • Not customer friendly
Cons
  • Agree with all the other complaints
  • Changing tenant responsibility in lease
  • Bogus charges
Loss
$100
Preferred solution
Open my WIPS access

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New Reviewer

Absolutely horrendous

We have been renting from the same company for almost 3 years with a stellar payment history but needed a bigger home. It takes them up to 6 months to repair anything but due to the rental shortage we applied for a bigger and newer home with them. Due to our credit...
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ID
#3521176 Review #3521176 is a subjective opinion of poster.
Location
Pflugerville, Texas
Pros
  • Nice rental home
Cons
  • Extremely poor service when asking for maintenance
  • Irresponsible company
Preferred solution
Apology

Incompetent

We have been living in this piece of *** for three years American homes for rent doesnt fix anything they just put a band aid on it we pay utilities through the company,we are never late today I come home and my water is off due to non payment I paid them where did the money go?

User's recommendation: Don’t rent from these incompetent people.

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ID
#3429041 Review #3429041 is a subjective opinion of poster.
Location
Fort Worth, Texas

Lowest of the low!

I'm writing this review because of my experience with American Home For Rent. We moved in Henderson back in 2016. Mary Macke was the manager and she gave us *** We paid her the check and she still called police officers to escort us out of the house. They closed our...
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ID
#3398927 Review #3398927 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Horrible customer service

American Homes 4 Rent - Horrible customer service
In February I wont in court when they unlawfully tried to evict me. The judge questioned the illegal court cost fees. I tried to recoup my $790 and I have emails they would waive the fee once current lease payment was made. I made the payment and the next day they stated they would not waive the fee. Filing again with the BBB and anyone else I can so others will not use this company.

User's recommendation: Don't use them.

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ID
#3380587 Review #3380587 is a subjective opinion of poster.
Location
Irving, Texas
Service
American Homes 4 Rent House Rental
Loss
$790
Preferred solution
Full refund

Misleading gives false information the run around evasive and never follow through

Tell you after you submit every document possible the house is yours then make you submit for another home and after 3 weeks run around that now you don't qualify even though the 2nd home was cheaper than the first home. Spent over 2 months trying to complete a deal and now have to start. Customer service terrible they never return calls and are extremely rude

User's recommendation: Find some one else.

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ID
#3364032 Review #3364032 is a subjective opinion of poster.
Location
Aurora, Colorado

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Verified Reviewer
New Reviewer

They robbed me

HORRIBLE!! Quick to take your money for applications, but never hear back to see if you're approved or denied. It has been 4 days, and supposedly they only take 24-48 hours!! It's extremely hard to get in contact with anyone. They ignore you and literally steal your money!

User's recommendation: DO NOT APPLY.

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2 comments
#2210871

Hi did u you ever hear back from them

#2210889
@Jeremias Zbe

Nope, I couldn’t keep wasting my time so a moved on to another rental.

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ID
#3327544 Review #3327544 is a subjective opinion of poster.
Service
American Homes 4 Rent House Rental
Cons
  • Tries to take every penny you have
  • Dishonest legal scammers
Loss
$100
Preferred solution
Full refund

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