American Homes 4 Rent

Awful company, only cares about money, and could care less about the state of the property or the tenant as long as HOA isn't complaining

Impossible to reach your property manager or any supervisor. Our first contact with our PM Shameka Williams, was an email asking how she did and how the Move in experience was, this was after we'd moved in, reported numerous issues (2 yrs later, most were never addressed) had to find out for myself who our PM was and left her messages that she never responded to (but here's a survey).

We're in a nice house in a nice neighborhood paying almost 3k/m, we have a relatively nice side by side fridge but they didn't hook up the water and won't fix the ice maker. Lots of shotty work done before Move in and by maintenance along the way. They apparently put in new floors before we moved in but didn't put all the trim back so our kitchen Island (with an electrical outlet) slides around, they only put primer on the walls, not paint. Took 4 tries to get a new dishwasher installed properly.

The list goes on, companies like this shouldn't be allowed to do business but unfortunate they're taking advantage of the housing market and there's not much we can do. If you have the option go with private renter and avoid this company.

So where do I start AMH needs to be closed down let me start off with the workers. Joie Hensley is rude and really do not like her job because I'm a client and she is my go-to person on my account she is supposed to supporter.

and keep people in the place but know she don't know how to talk to people or add. she added incorrect payments on my account then her boss Ashleigh Owens says they deals with a lot of account, and it was a mistake. Okay that was not my fault at all. AMH have all these extra fees.

and don't care about nothing but getting people money and taking them to court to try to get more money. They are scammers my house was so dirty when moving in I couldn't stay there for over a month until I got a cleaning company to come help me deep clean, they didn't care. again, this month extra fees are added on my account because they forgot to add the light bill and gas to last month's bill. I hate AMH and wouldn't tell nobody to rent to them.

BBB y'all need to close them down. they scammers and just takes people money the direct Ashley Edens is not good either. They just want to sit up and email you all day without picking up the phone to get a understanding and explain why are all these fees on my account. IF YOU LOOKING TO RENT FROM AMH DO NOT..

I WILL PASS THE WORD AND KEEP PASSING THE WORD UNTIL THEY ARE CLOSED. THEY REVIEW AND RATES ARE THE LOWEST CLOSED THEM DOWN HOW ARE THEY EVEN STILL TAKING PEOPLE MONEY THIS IS CRAZY..

Rent from AH4R if it's your only choice. We rented a home from them and stayed for a year and a half while our home was being built.

From the start, they made the process of making a deposit for the home Very difficult and kept giving all kinds of different answers as to how it was to be handled which made it very frustrating. The home was very tired and various shades of paint on the walls had been used over the years to cover holes or marks. For the most part everything worked okay. Over the length of our stay, we had a couple of issues, roof leak, water heater busted and a water heater element went bad.

To their credit, they had these issues resolved very quickly and we cannot complain about that at all. One thing that I'm very glad we did was take some detailed pictures of the condition of the rental when we moved in. Like ALL rental companies, they want to come up with Bogus claims that the property has been damaged or neglected and then charge you, so they can hang on to as much of your deposit money as possible. We left the home SPOTLESS!

And in far better condition than we received it. Even according to the Representative from AH4R doing the walk through after move out, he said it was in "Move in ready condition"! But they still wanted to charge me a $250 cleaning fee! Then they came up with several other bogus claims of damage, and when I disputed the claims with pictures, they relented and gave me back the money, but still charged me with a $125 cleaning fee.

So, make sure wherever you rent to detail the condition when you move in.

AH4R is just okay, I'm sure there are better and I know there are a lot worse. read less

Heather R.'s profile image

The homes I have toured (3 to be exact) all need to be cleaned, painted, repaired. There are cracks in the ceilings, floors, tiles.

Floors had terrible scratches that nobody should be expected to live with. The smell of cigarette smoke was terrible. The vents/returns appeared to have not been cleaned in a long time. The paint was worn/outdated and needed to be redone.

The toilet in the masterbath was not secured well to the floor and moved when you touched it. I don't understand why such a large company would think they could get away with trying to rent a home to someone in the shape I saw these homes in today. I felt as if I was in a Section 8 home in a bad part of town (no disrepect intended at all). How is it ethically right to rent out an outdated, smelly, ill-repaired home to someone for $1800-$1900 per month.

I would not give them $500.00 per month for what I saw today. AMH you are a BIG company and making tons of money no doubt; however, you will not make any money off of me. Stop renting to just anyone for the money and take pride in what you do. Rent a quality product to a quality person and see if the home does not receive better care and longer term residents.

Would you would want your own mother to live in one of your homes? Have some common decency to offer a decent product.

I had submitted my paperwork and I had to reach out to them several time to find out where i stood with the application. One person I talked to Kathleen Hisper needed a couple of this.

then we talked to another person( she said that Megan would reach out to me, which did not happen. I called on 2/25 we talked about the income part after a few minutes she stated that yes we qualify for the 4/3 and that she will touch bases on Tue. She did not call on 2/27. It was stated not to transfer any calls to Megan.

Not sure who I spoke with you.(its a different person every time you call) Then on Weds, we made a call again. In so many words you guys.

YOU GUYS DO NOT HOW TO COMMUNICATE AT ALL. I will not recommend this company at all.

Don.We are new tenets in the bell late subdivision. Our lease started April 17.

First issue is our keys did not work for two days and we were delayed in moving in.we have had nothing but issues. The home was new construction. Our flooring was not completed, walls were left unpainted, and it was not cleaned at all. We then had a water leak behind a wall in the laundry room.

We also have had a broken window since moving in. Now we are dealing with no AC because the thermostat doesnt work. We have contacted numerous people about our issues and always get the answer of my company doesnt work that fast. Meanwhile, we are stuck in a house that we are paying a lot of rent on and are unable to enjoy it.

I am disgusted with how this is being handled. I feel that we have been more than patient but there should not be so many issues especially with a new build.

I also expect heating and air should be taken care of asap. We have reach out to our local people over and over on these issues