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I don't know why I thought we would get our deposit back. We even had 100% NO damage on the walkthrough and spent over $700 on cleaning and landscaping before moving out, so we could secure our deposit back.
Instead of not getting it back, we were charged additional fees.
When questioned about these fees, Brittany W, our account manager for Indianapolis, IN, just kept sending the ledger (we had access already and understood how to read the ledger). The fees could not be explained. I was hoping they could explain each charge by date and why there were leftover fees.
After charges and payments, our ledger balance showed zero for July and Aug. We gave notice on July 13th ( I believe) and were out on 8/14/22.
We paid through the 14th. On the September/final ledger - we now had NEW utility charges from April, May, and June. This was an "accounting error" on their end that they previously forgot to charge us. They also tried to get us to pay for the entire month of September, even though another tenant signed on September 2nd.
We had to fight to get the charges removed, but we did; this was the only thing we were successful at. It is also hard to trust anything they say, as they have admitted to accounting errors, and our ledger has changed at various points.
However, we did not get back our pet rent. Which with three dogs (the only reason we rented from them) adds up. I stated that per our agreement (Section 3.D of Landlord Rules and Regulations), it was unlawful for them to charge us, as they were physically removed from the premises when we vacated the property on 08/14/22.
The 30-day notice should have been sufficient.
As we broke our lease agreement early, we understood we were responsible. Our account was at a zero balance as of 8/14. We were then responsible for 18 days (8.15 - 09.01). The rent for that period would average $48/per day and equal to $864.00 we would owe, and the money is taken out of the deposit of $1395.00, leaving us with $531 of deposit money.
As AH4R is charging us an additional $163.95, as far as Brittany can explain the two amounts, $694.95 are all going to additional fees and utilities. How are our last month's utility charges close to this number?
We weren't living there after the 14th of August, nor have our utilities ever been this high. It's an insane amount that is not and will not be explained to us.
We are weighing our legal options.
Monetary Loss: $700.
Preferred solution: Full refund.
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