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1.4

Trying to contact them is a game of chess. One person will direct you to someone and tell you that it’s the property manager for your home.

You will spend weeks trying to get a response from that person only for them to tell you that it is someone else you should be speaking with. Or they will tell you they are contacting someone on your behalf, but when you ask to be able to contact them directly, you will be told that they can only make the contact internally. You can’t even be copied on an alleged email. In the meantime, the problem still persists.

In our case, American Homes 4 Rent has not paid the HOA fees for the property.

Yet, our rent is paid with a zero balance and had been since we moved in two years ago. Due to their negligence, renters in our subdivision cannot use the amenities such as the pools, parks and playgrounds. This is unacceptable. If you see the name Kenya Johnson or Eric Cromwell as your property managers, ask for new ones.

Rhonda Fleming and Cherie England will respond, but all they do is pass information along.

No resolution. This is the worst team of property managers I have ever dealt with.

Reason of review: Poor customer service.

American Homes 4 Rent Pros: Easy renting processes, Size of home, Repairs are usually completed pretty timely.

American Homes 4 Rent Cons: Rent going up every year and poor customer service, Property manager, Impossible to get a response, Overall condition of home.

Location: 2 Suite 210, Sun Ct NW, Norcross, GA 30092, USA

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Guest

I also had horrible experiences with Kenya as my property manager. Moldy homes are okay for families to live in according to her rhetoric.

She ducked and dodged us for about 3 months after a pipe burst and the home flooded, leaving ceiling damage, and black mold due to lack of repair. Then she had the nerve to try to evict us! We broke the lease and moved. Then they put the house back on the market without remediation, so the new tenants are probably getting sick and have no idea why.

In my opinion, employees at American Homes for Rent do not think and act as humans, they act as slum landlords trying to squeeze every penny out of their tenants. These "people" are subhuman. The seeds they are sowing will come right back to them. You know the saying, what goes around comes around.

It will be a great day when federal laws are enacted to prevent companies like American Homes for Rent from ruining (or TRYING) to ruin peoples' lives. I'm sure there will be a class action lawsuit sometime in the future, and I'm here for it!!!!!

Guest
reply icon Replying to comment of Guest-1885599

Excuse me could you give me the address that you resided in ,because we maybe living in it now because we are having the same exact problems .

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