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I am new to American Homes for Rent and I wish I had read the reviews prior to executing my lease with them. It's apparent that service is not their primary concern.

My primary concerns are both response times and resolution of service requests (I won't even talk about the leasing experience). The house was obviously not cleaned by the agency before I moved in. There items left in the cabinets by the previous occupants. The refrigerator was not cleaned, the floors were not cleaned or the carpet shampooed and one of the mini blinds is not in working order.

I requested the carpet be cleaned, they lied and stated it had been. It is very easy to tell the difference. I asked that the mini blind be replaced or repaired, they stated it is considered cosmetic and they do not cover it.

I also placed a couple of other work orders and have received no followup other than an email stating they'd been received. Buyer (renter) beware.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

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