Furnace blowing cold air. Outdoor temp 21 degrees F.

Indoor temp 65 degrees F at 5:00 AM. Placed on-line work order. No response. Called 2-3 hours later when office was open.

Impossible to speak with real person. Finally chose prompt for running water in house. Call picked up by most unpleasant customer service individual. Wanted to know if furnace filter had been replaced in last 30 days.

If that was trouble with furnace, I would be charged for service call. American Homes 4 Rent personnel treat leaseholders as if they are the dregs of society; as if your rent is chronically late every month; as if you should consider it a privilege to pay them a ridiculously high monthly rent for their over-priced property. Was told I had to wait for one of their vendors to accept the work order. More than twelve hours later, ......

nothing. Emailed property manager. Received out of office indefinitely email response. Emailed person property manager advised should be contacted.


Every encounter with this organization is unpleasant. No consumer should be treated this poorly -- especially with cost of these rentals.

User's recommendation: Don't even consider leasing from this organization. Most horrible rental experience I have ever encountered. Save your money and your dignity.

Location: 5921 East 86th Street, Indianapolis, IN 46250

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