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American Homes 4 Rent House Repair Review from Henderson, Nevada

American Homes 4 Rent House Repair Review from Henderson, Nevada
American Homes 4 Rent House Repair Review from Henderson, Nevada
American Homes 4 Rent House Repair Review from Henderson, Nevada
American Homes 4 Rent House Repair Review from Henderson, Nevada
Horrible experience with Maintenance request. I informed them on 6-11-16 of a stain showing in ceiling and another looked like it had been painted over. As of today and calling everyday for weeks and resubmitting work orders because I have heard nothing back on over two months. I have the roof leaking in 2nd floor and water damage and still making phone calls and talking to people and I have yet to hear back from anyone that can do anything. I am stressed regarding this situation and it takes up my work time because I have to make more calls trying to get someone to respond. I even called channel 13 and nothing!! HELP!
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Featured
ID
#896190 Review #896190 is a subjective opinion of poster.
Location
Henderson, Nevada
Reason of review
Bad quality

No Response in 109 degree heat

My daughter and son-in-law rent an AH4R home in Gilbert, AZ. Their air conditioning went out on Friday. Saturday, after contacting the work order line they were suppose to have a technician arrive but ended up calling that company directly. The technician said the whole unit needed replacement. Despite leaving messages with for the property manager they were unable to contact anyone to authorize a new a/c unit. A second call to the work order line and they were told no one works on the weekend. When the house reached 91 degrees they had to board their 2 dogs and go to a hotel. On Sunday the home was 99 degrees. (My daughter had dental surgery on Thursday.) As of Monday at 1:00 P.M. no one has contacted them despite more messages being left this time with a supervisor. The property managers voice mail is full. They got a supervisors name and phone number from the leasing agent. This company's customer service is to be seriously questioned.
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ID
#884630 Review #884630 is a subjective opinion of poster.
Location
Gilbert, Arizona
Pros
  • Location
Cons
  • Ac issues
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Very poor customer service

Have been in our home for 9 months and first month out microwave stopped working. Called to report the problem. Have still yet to have a call back from them to come out and look at it. So I had to buy a microwave just to get the day to day living taken care of. Now have a problem with our roof being damaged in a storm. Reported it to them as any person would have, and now going on 18 days since the report and nothing as far as sending someone out to even look at the damage. So the roof now leaks and I am willing to bet they wont cover water damage even though I called and they sat on the problem for ever....
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ID
#872763 Review #872763 is a subjective opinion of poster.
Location
Green Valley, Arizona
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution

American Homes 4 Rent Customer Care Review