New Reviewer

The worst experience ever!

after living there for five years they tried to charge me over $7,000 when i did not renew my lease. I lived there with. Mold for several months. When they came to fix it, thwy removed our sinks so we had no sinks for over 3 minths and they only provided us with a $400 rent credit. They dont answer their phones and only send generic responses via email. They wont even talk on the phone to discuss charges
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ID
#1611785 Review #1611785 is a subjective opinion of poster.
Location
Jacksonville, Florida
Pros
  • Pissed off
Cons
  • Game played with a place to live
  • Everything about this company
  • Rude customer service
Reason of review
Pricing issue
Loss
$1195
Preferred solution
Full refund
New Reviewer

Terrible! Do not rent

Omg I wish I had seen these comments before now. We moved in two months ago. Have contacted them several times about the A/C not working they have sent people out 4 different times. One minute it works while they're here and then it completely stop. After one week the master shower started leaking and water ran through the ceiling into my ddownstairs. They send someone out they say the pipes had busted and rotted. The company charges us $625 for the water damage when clearly it was there old pipes. Looks like I'll be taking them to court and moving the *** out.
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ID
#1576745 Review #1576745 is a subjective opinion of poster.
Location
Atlanta, Georgia
Cons
  • Property manager
  • Only passed on to another unavailable number
Reason of review
Bad quality
Loss
$2000
Preferred solution
Break my lease and get the *** out
New Reviewer

Helath Code Violations Don't Matter

American Homes 4 Rent - Helath Code Violations Don't Matter
I moved into residence near Nashville TN recently. There were several damaged screens and several missing, to include the sliding screen door. Answer to fix and replace was no by Cindy. When I pointed out the TN health department mandates screens on windows and doors on the first level of a rental house, Stephanie said I have to "replace" them and to look at my rental agreement. Replace insinuates something was already present. Also, I am certain there was a deduction from someone's deposit to fix the broken and missing screens. Not very considerate or fair. No respect for the law either. Nice corporate attitude.
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ID
#1565109 Review #1565109 is a subjective opinion of poster.
Location
Hermitage, Tennessee
Cons
  • Willfully not abiding by law
Reason of review
Damaged or defective
Preferred solution
Replace and fix the screens.
New Reviewer

Worst customer service I have ever experienced.

We moved into a home rented out by AH4R almost a month ago. We saw that they got to property and it was up for rent a short time after...didnt think much of it though. Our first night here we had sewer water in our bathtubs, washing machine, and dish washer. We were told by AH4R to simply Angry "not use the water". Two weeks later we finally found out that it was a county issue, and THANK GOD it was because the county was out here to fix it the very next day. Then last week our AC went out. We keep it set on 70 and it gets no cooler than 77 in our home..remind you that we live in a 3 bedroom, 2 bath, RANCH STYLE HOME. Extremely small, and if the AC is set on 70 it should be about 70 in here. Well we have contacted everyone that we know to contact and basically have been told that they will put a "temporary unit" in our living room until its fixed. Which means more of a power bill and a problem that AH4R can push back. This is absolutely ridiculous, and we are stuck here for a year. Couldn't be more disappointed with the way that this seemingly perfect house has turned out.
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ID
#1546383 Review #1546383 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Damaged or defective
Preferred solution
Price reduction

Not a fan at all!