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MY FAMILY AND I RENTED FROM AMERICAN HOMES 4 RENT FOR 4 YRS IN THE NASHVILLE TN AREA .. WHEN WE HAD PROBLEMS WITH BATHROOMS IT TOOK THEM FOREVER TO EVEN GET A RESPONSE BACK .REACHED OUT TO OFFICE MANAGERS POOR COMMUNICATION AND TREATMENT ,...THERE WAS ONLY ONE GAL WHO WOULD REALLY HELP OUT AND GET THINGS RESOLVED FOR US ..

WE NOTIFIED THEM WE WOULD BE MOVING OUT JANUARY 2018 WE SCHEDULED CARPET CLEANING AND CLEANED HOUSE HAD A COMPANY COME IN TO INSPECT HOME SO IT WOULD MEET STANDARDS TO GET ALL OF DEPOSIT BACK WHICH WAS CLEARED NOTHING NEEDED FIXING IN HOME OTHER THEN NORMAL WEAR AND TEAR PAINT, CARPET ..LONG STORY SHORT WHEN WE DID WALK THROUGH WITH THEM THEY CAME UP WITH ALL KINDS OF THINGS THAT NEED TO BE FIXED ,,LIKE HOUSE NEEDED TO BE DEEP CLEANED AND WHOLE HOUSE NEEDED TO PAINTED .. HE TOLD US WE HAD TO PAY FOR THIS PAINT WAS GOING TO COST 1,700 & DEEP CLEAN 250.00.. HE SAYS WE CAN GIVE YOU A DISCOUNT ..WHICH WAS TO THERE CONVENIENT SO THEY COULD KEEP OUR WHOLE DEPOSIT THEY ARE CROOKS WE TRIED CONTACTING CORPORATE AND NEVER HEARD BACK FROM ANYONE..THEY SEND OUT WATER BILLS 3 MONTHS BEHIND ..

WE RECEIVED 175.00 BACK IN DEPOSIT.. I WOULD NEVER RECOMMEND TO ANYBODY RENT FROM THEM

Review about: American Homes 4 Rent House Rental.

Reason of review: Poor customer service.

Monetary Loss: $1275.

Preferred solution: THERE BE BETTER CUSTOMER SERVICE AND FOLLOW RENTAL LAWS .

I liked: Location of home and area, How easy it was to start the rental process.

I didn't like: Horrible experience, No response, Ethics, Unable to talk to anyone to correct a problem, Lack of customer care.

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Anonymous
#1470355

WE RENTED A HOUSE FROM THE AMERICAN HOMES 4 RENT HOUSES IN THE OKC AREA. WE HAD TO PUT UP A 1500 DOLLAR DEPOSIT PLUS A 500 DOLLAR PET DEPOSIT.

BEFORE MOVE IN THE WALK THROUGH WAS DONE. THE AGENT TOOK PICTURES OF DAMAGED ITEMS SUCH AS THE BACK DOOR, THE RANGE WAS "FILTHY" AND THE DISHWASHER WAS A PIECE OF JUNK. WE HAD TO MOVE TO GET CLOSER TO MY HUSBAND'S DOCTORS. WE LIVED THERE TWO YEARS AND WAS LATE A TIME OR TWO X 2-3 DAYS DUE TO CIRCUMSTANCES BEYOND OUR CONTROL SUCH AS NOT GETTING OUR CHECK IN THE MAIL BEFORE THE 1ST.

ON DAY 3 IF YOU DID NOT PAY THE RENT THEY ADDED A 125 DOLLAR LATE FEE AND LOCKED YOU OUT OF YOUR ACCOUNT. ALSO, THE GARAGE FLOODED EVERYTIME IT RAINED, THE GARAGE DOOR OPENER BROKE, THE TOILET LEAKED IN THE MASTER BATHROOM AND THE REPAIRMAN THEY SENT DID A HORRIBLE JOB OF CAULKING THE STOOL, BUT WE DID NOT FEEL RESPONSIBLE FOR THAT. WE HAD THE YARD CARED FOR PROFESSIONALLY COSTING US APPROXIMATELY 200 DOLLARS A MONTH DURING THE SUMMER MONTHS. WEEDS HAD TAKEN OVER THE BACK YARD AND WE HAD GOTTEN THEM UNDER CONTROL.

THE AGENT TOLD US THAT THEY HAD NOT HAD TIME TO PAINT THE HOME BEFORE WE MOVED IN SO GO AHEAD AND DECORATE HOW WE WANTED AND NOT TO WORRY ABOUT PAINTING, ETC BECAUSE THEY WOULD BE PAINTING THE HOME BEFORE IT WAS RE-RENTED WHEN WE MOVED OUT. THEN, THEY LEFT US MOVE OUT INSTRUCTIONS AND TOLD US TO HAVE THE HOME PROFESSIONALLY CLEANED AND THE CARPET PROFESSIONALLY CLEANED AND TO LEAVE THE RECEIPTS ON THE KITCHEN COUNTER LEADING US TO BELIEVE THAT WE WOULD BE REIMBURSED FOR THOSE EXPENSES. DO NOT TRUST THESE PEOPLE, WE PAID A 2025.00 DEPOSIT AND RECEIVED 378.87 IN RETURN AFTER WE MOVED OUT. I WOULD NOT EVER RENT ANOTHER HOME FROM THEM AND WOULD NEVER RECOMMEND THESE UNSCRUPULOUS PEOPLE AGAIN.

WE PUT ABOUT 50,000 DOLLARS IN RENT, UTILITIES, UPKEEP, ETC INTO THIS HOUSE IN 2 YEARS TIME AND THEY LITERALLY STOLE FROM US AT THE END. POOR BUSINESS PEOPLE.

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