MY FAMILY AND I RENTED FROM AMERICAN HOMES 4 RENT FOR 4 YRS IN THE NASHVILLE TN AREA .. WHEN WE HAD PROBLEMS WITH BATHROOMS IT TOOK THEM FOREVER TO EVEN GET A RESPONSE BACK .REACHED OUT TO OFFICE MANAGERS POOR COMMUNICATION AND TREATMENT ,...THERE WAS ONLY ONE GAL WHO WOULD REALLY HELP OUT AND GET THINGS RESOLVED FOR US ..
WE NOTIFIED THEM WE WOULD BE MOVING OUT JANUARY 2018 WE SCHEDULED CARPET CLEANING AND CLEANED HOUSE HAD A COMPANY COME IN TO INSPECT HOME SO IT WOULD MEET STANDARDS TO GET ALL OF DEPOSIT BACK WHICH WAS CLEARED NOTHING NEEDED FIXING IN HOME OTHER THEN NORMAL WEAR AND TEAR PAINT, CARPET ..LONG STORY SHORT WHEN WE DID WALK THROUGH WITH THEM THEY CAME UP WITH ALL KINDS OF THINGS THAT NEED TO BE FIXED ,,LIKE HOUSE NEEDED TO BE DEEP CLEANED AND WHOLE HOUSE NEEDED TO PAINTED .. HE TOLD US WE HAD TO PAY FOR THIS PAINT WAS GOING TO COST 1,700 & DEEP CLEAN 250.00.. HE SAYS WE CAN GIVE YOU A DISCOUNT ..WHICH WAS TO THERE CONVENIENT SO THEY COULD KEEP OUR WHOLE DEPOSIT THEY ARE CROOKS WE TRIED CONTACTING CORPORATE AND NEVER HEARD BACK FROM ANYONE..THEY SEND OUT WATER BILLS 3 MONTHS BEHIND ..
WE RECEIVED 175.00 BACK IN DEPOSIT.. I WOULD NEVER RECOMMEND TO ANYBODY RENT FROM THEM
Product or Service Mentioned: American Homes 4 Rent House Rental.
Reason of review: Poor customer service.
Monetary Loss: $1275.
Preferred solution: THERE BE BETTER CUSTOMER SERVICE AND FOLLOW RENTAL LAWS .
I liked: Location of home and area, How easy it was to start the rental process.
I didn't like: Horrible experience, No response, Ethics, Unable to talk to anyone to correct a problem, Lack of customer care.