Lackland Air Force Base,Texas
Not resolved
Customer service

I would do anything and everything in your power to find out if this company owns the home you are looking at renting, and please at all cost save yourself before it is to late. You can not mentally, physically, or financially afford to be stuck in a home owned by this company.

And many times it will be hard to find out ah4r is the actual owner, knowing that their reputation is so poor, they will try to hide actual ownership behind other shell companies. I did not choose to move into an ah4r house, but they bought my current residents 9 months through the lease. After 3 months they were more than happy to raise the rent 10% over the previous year. Best part about this entire horror story is the a/c went out just prior to the now ongoing renewal harassment every single day for 2 weeks.

All they are capable of is harassing about renewing a lease on a home that does not even have a working a/c. Corporate and local ah4r can not seem to have any kind of communication on the issue. I put the "mandated" work order in through the bogus corporate hotline 4 days in a row. 2 days after those 4 requests I was "promptly" contacted by a local property manager for American homes for rent.

We now have the 3rd tech visit scheduled next week because they, of course, can not get back to the a/c company with approval for ordering the parts. I was then accused of submitting a subsequent work order, after speaking with the local property manager, and this is the reason for so many delays. The subsequent work order is of course just an out and out lie, fib, fabrication of the truth, whichever you personally feel most comfortable with. My house is still a comfortable 86 degrees this evening.

I have also been lectured for my poor choice of vocabulary associated with my emails replying to the renewal email received every single day 10 days straight. 10 renewal emails, 0 fix the a/c emails. My house is still a comfortable 86 degrees this evening.

If you've taken the time to read all of this I will leave you with please do yourself and your family a favor and avoid an imminent disaster by moving into an ah4r house. Also my house is still a comfortable 86 degrees this evening.

Product or Service Mentioned: American Homes 4 Rent House Rental.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Sep 19, 2015.
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