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When we moved in, we had our water shut off 3 different times in the first month because AH4R failed to get the utilities switched over. I attempted to get the utilities put in my name, but they claimed it was company policy for them to control the utilities.

Only they weren't paying the bill, so we had to go without water for several days THREE DIFFERENT OCCASIONS within the first month of living there. When the Heat/AC unit would break every few months, they would take their sweet time to find the cheapest bidder out there to fix it and then would not offer any compensation or discount on rent when we had to go without heat for several days in the winter. I had to wear my winter coat inside my house until they decided to get somewhere here to fix the heat. Their customer service is terrible, and the representatives at the local office are rude and unresponsive.

If you ever have a true emergency, good luck being able to speak to a live person that can actually help you that day. Moving out is a nightmare. They want you to pay one of their subsidy companies in order to clean the house, only to find stuff that isn't up to their standards when they do the move out inspection. They will find any way possible to screw you out of your security deposit when it comes time to leave.

I took a day off of work in order to schedule the pre-move out inspection and understand what would need to be done before moving out. The property manager didn't show up or even bother to call to say he wasn't coming.

When I emailed him to follow up on the visit, he was already on vacation. I'd rather live in a cardboard box on the side of the road than give this terrible company any more money to live in one of their slum houses.

Reason of review: Poor customer service.

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