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We have been renting from the same company for almost 3 years with a stellar payment history but needed a bigger home.
It takes them up to 6 months to repair anything but due to the rental shortage we applied for a bigger and newer home with them.
Due to our credit rating not being great (divorce), we offered to pay 6 months in advance if necessary. We were approved and received an annual lease with months to months payments (no bigger amount required)
We even called 3 times to confirm the move in amount and made the payment.
Received the executed lease back. No issues. 2 weeks later we suddenly received an addendum that they wanted the full year up front. We did not sign it and already had the keys and moved our furniture in.
Today we receive a call from underwriting (they are just now doing it) demanding us to sign the addendum and pay the full amount or they will call the police and evict us.
They are out of their minds. We did not do anything to nullify the lease and an eviction isn't even legal.
They have been harassing and bullying us when it was their mistake to write a proper lease.
Also they had given us the incorrect wip number at first and it took them 4 weeks to move the amount from one to the next account. Horrible company.
User's recommendation: Stay away.
Preferred solution: Apology.
American Homes 4 Rent Pros: Nice rental home.
American Homes 4 Rent Cons: Extremely poor service when asking for maintenance, Irresponsible company.
Location: Pflugerville, Texas
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