New Reviewer

Poor customer service and expectations of renters

We moved in our property in 2015 and left in 2020. Upon leaving we got a video of things we're expected to do before leaving the property. One of those was to paint any wall with a disruption in paint. So if you hung a photo or curtains then you were required to...
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1 comment
#2100997

I wish everyone Knew how to deal with this company. Thanks for posting

ID
#2086745 Review #2086745 is a subjective opinion of poster.

Horrible company

Absolutely horrible. We should have read the previous bad reviews on Google and Yelp before we even thought to go with this leasing company. The place unkempt we moved in; bug carcasses on the master bathroom sink, some kid's stickers on the guest bathroom sink, exposed outlet in the second bedroom, hole in second bathroom wall that had just been taped over, window screens taped up in the third bedroom, exterior was molded and nasty, the back door had rot and *** in the bottom which they never fixed, we had to install gap stops on the bottom of the door, because there was a good 1/2" gap letting all the cold/warm, we went to change the HVAC filter, and it was BLACK. I had to repair the joint coverings throughout the house, there were stains on the carpets, a huge gap in the kitchen molding which was allowing bugs in, and two smoke alarms which were doing warning beeps for depleted battery. Then there's the ridiculous lease they make you sign.... like if you're vandalized, YOU are responsible to pay for the damage and fix the damage. Lo and behold, we were vandalized by one of the GROUP HOME RESIDENTS that they fail to tell you about. This guy has damaged 3 other homes in this neighbourhood. There is a huge grub/mole problem that they won't take care of. I asked for the door to be repaired, which they ACKNOWLEDGED in their move-in report was broken, but they did nothing. Earlier this year, our toilet was leaking water all over the bathroom. Their response time... a WEEK and A HALF. Now, they have the gall to want us to return this place in pristine condition when it wasn't that way for us upon move in. My husband and I just bought a house, and we gave plenty of notice that we'd like to vacate. They have the gall to charge us $2500 to move out! That's AFTER they sent us a beautiful email saying that, and I quote: "As the events related to Covid-19 have unfolded over the last several months, American Homes 4 Rent has been committed to keeping our residents safe and secure in their homes, including actively working with those challenged by the circumstances of this crisis. To show support for our residents, we instituted temporary relief by eliminating late fees, suspending evictions, foregoing month-to-month fees on expiring leases, offering no-penalty terminations, and allowing our residents to pay flexibly throughout the month. In cases where balances have persisted despite these efforts, we have allowed the payment of balances over time. " Let's read that again: OFFERING NO-PENALTY TERMINATIONS. Their answer to that? "That email was sent out for tenants that have been affected the hardest...." Sooo. we received the email. That means we apply. If not, then by your logic, we shouldn't have received the email. Needless to say, we're extremely unhappy. To any prospective tenants.... RUN.
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ID
#2076337 Review #2076337 is a subjective opinion of poster.
Location
Kernersville, North Carolina

Praise

One of the best renting experiences ever. There was a water leak they fixed it immediately and the put in new carpet when they didn't need too. The house was beautiful and immaculate. No problems whatsoever Deposit returned in a timely manner. The only glitch was charging for carpet cleaning when we did it ourselves. But no big deal.

User's recommendation: I would recommend strongly based on my experience.

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1 comment
#1901944

I doubt this review is legit, to many tenants speak otherwise of the shady practices of this company in the Phoenix area

ID
#2075804 Review #2075804 is a subjective opinion of poster.
Location
Phoenix, Arizona

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New Reviewer

ZERO service