American Homes 4 Rent
Reviews and Complaints
WORST COMPANY EVER!!!
User's recommendation: Choose any other home other then American Homes 4 Rent. It will save you much heartache.
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Verified ReviewerNoise complaint
Preferred solution: Stop playing loud music
Absolutely Awful Service and Expectations
User's recommendation: RUN FAR AWAY!! DO NOT UNDER ANY CIRCUMSTANCES RENT FROM THEM.
Philp Irby American Homes 4 Rent CIO stole my $3500 deposit
Philip Irby at American Homes 4 Rent was the conman who stole my $3500 deposit money at American Homes 4 Rent. Their head office staff in Agoura Hills in California told me that he was not based in Utah where he had listed several of the companies homes for lease, but instead that he worked in their I.T department in their Las Vegas office opposite the airport.
Their head office said they had no idea that Philip Irby was advertising their rental properties and taking deposits for these properties. American Homes 4 rent head office claimed no involvement with Mr. Irby's scam and apologized for my loss but said it was out of their hands and they could not return my deposit because they never got the money at all.
So I asked the head office this...
How does Philip Irby apparently a high level I.T worker in Vegas get access to all of their rental homes to be able to unlock the doors so that I can go inside to inspect it in the first place?
The answer from the American Homes 4 Rent head office was beyond shocking. They told me that because this Philip Irby character was their Chief Information Office and managed all of their I.T staff that he actually had access to all of the door codes, security cameras, alarm systems and pretty much everything and was able to unlock the door for anyone anytime he wanted to.
So at the end of the day this lousy conman Philip Irby cons me out of my $3500 deposit and American Homes 4 Rent do nothing to help me get it back.
What else do people like Mr. Irby do with so much free access to thousands of homes owned by American Homes 4 Rent ? That is probably the most scary thing of all.
DO NOT RENT from American Homes 4 Rent, their staff members like Philip Irby are just as criminal and dishonest as the company. God knows what else he does with all those door codes and security cameras !
User's recommendation: Keep safe and don't give your deposit money to Philip Irby CIO at American Homes 4 Rent as he will steal it and you won't see it again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBogus charges requring them to keep my deposit and then charge $967 more
First they move me and my son into a home they knew had a black mold issued and just painted over it too re-rent it. wasn't until we got sick and they said they'd move us of course additional deposit to be paid but whatever.
I rented the home for a year notified them i was not renewing and gave them a move out date of May 31st an was actually out the 30th, not big deal. They now without details are keeping my deposit and charging me and extra $967 for repair beyond normal wear and tear, NO pictures to show of this but i have pictures of my move out that show the home was cleaner when i moved out than when i moved in.
I read reviews afterwards on BBB and find this is common for them to do too people and they need to be stopped. I just want my full $1715 deposit back
Preferred solution: Full refund
User's recommendation: DO NOT EVER EVER RENT FROM THESE PEOPLE
Customer Service
User's recommendation: Ask to speak with customer service leasing representative Erin!
They are trying to say i owe them 1367 from 2 and half years ago.
Preferred solution: Some one call me and get the reciept for the final amount i gave them
Horrible Property Manager
User's recommendation: keep an email exchange with your property manger to cover yourself
American Home 4 Rent Stole $3500 from me
- No positives they stink
- Are conmen and thieves
- Stole my deposit
- Took my deposit and did not let me move in
Preferred solution: Full refund
User's recommendation: Avoid Philip Irby at American Homes 4 Rent he stole my $3500 deposit
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Verified ReviewerStolen deposit
- Horrible company
- Will take advantage from start to finish
- Advertisement in price will change after you apply
Preferred solution: Full refund
User's recommendation: STAY AWAY!!!!!
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Verified ReviewerLack of response and empathy for tenant needs. I've been here 3 weeks in this residence and can't enjoy it because of their lack of concern for my concerns
Preferred solution: Let the company propose a solution
User's recommendation: make sure they give you dates for services and hold them accountable!
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Verified ReviewerThis company is a scam
- No pros so far
- Too many things to list unethical rude incompetent theives
- Poor follow-up
- No call back or response from management
Preferred solution: Price reduction
User's recommendation: DO NOT RENT FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMaking Claim on Security Deposit
Preferred solution: Price reduction
Unlivable and unsafe conditions
On September 28th 2020 we moved into our home at the address 12368 Tuckaway Court Fishers IN 46037. This property is managed by Aminata Bah who works for American Homes 4 aren't at the address 3077 E 98th St, Unit 180 Indianapolis IN 46280.
Upon moving in to our home we noticed many deficiencies to include mold and mildew, faulty appliances, water leakage, foul odor and heating issues, and a toilet that had been painted with white paint. We mentioned these issues to our property manager (Aminata Bah) who then instructed us to submit work orders to have the deficiencies fixed. Upon submitting work orders we started noticing that work orders were either not completed or were marked completed but the problem was not resolved. The major things we faced were the mold and mildew, heating, water leakage, boiler, and appliances.
First the mold could be seen under our kitchen sink, windows, bathroom floors and baseboards. Work orders were submitted between the dates of October 1st 2019 and October 7th 2019 for plumbing issues at which time the mold and mildew problems were addressed to the vendor that came out to do the inspection. During both of these times nothing was fixed and both of the work orders were marked as completed. To this day we still have issues with mold and mildew.
The second issue is the heating. At first we thought it was a heating issue so we submitted a work order on November 13th 2019 in which a technician came out to fix the pilot in our heater which didn't resolve anything as the home remained cold and the heater was constantly running which in turn caused our utility bill to be significantly high for several months. After some investigation we noticed that cold air was rushing into our home through one window in the living room, the windows in the master bedroom and windows in my daughters room. When this was discovered we submitted a work order for our windows December 5th 2019 in which the repairs were canceled.
We were told that the windows would cost too much to repair and ultimately we're not approved by the corporate office in Las Vegas NV. We later submitted another work order December 17th 2019 for the same issues in which only caulking was applied to the windows to "prevent" cold air from coming through. This did not remedy the problem and only put a band aid to an issue which later would result in buying two space heaters to keep the house warm and also resulted in both my wife and daughter being hospitalized due to illness inflicted by the cold air within the home. This issue has also not been resolved.
The third issue was the appliances which were both the dishwasher and refrigerator with the dishwasher being the main concern. The refrigerator cause our food to spoil and the dishwasher produced a foul smell, leaked and cause our dishes to smell horrible. Work orders were submitted on both October 2nd and 3rd of 2019. The refrigerator and dishwasher were replaced but we continued to have issues with our dishwasher.
We later submitted another work order for the dishwasher October 23rd 2019 in which the repair was cancelled and nothing was found. Yet another work order was submitted October 28th in which a leakage was detected and caused water to seep under the kitchen sink and flow into a portion of the living room. This caused a mildew smell and mold to grow. No repairs were completed and the technician advised us to use bleach to get rid of the smell and mold which again caused my family to get sick.
We are continuously having issues with this company and nothing ever gets resolved.
I am a veteran with 8 years of active duty service and health concerns. I have never in my life encountered this type of problem and has caused more stress, worry, and anxiety on top of what I already have.
User's recommendation: Beware of AH4R they scam, lie, and don’t care if the rental is in accordance with the health department
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLoss of a home , money and just plain stressful
- Location of home and area
- Price changing after applied
Preferred solution: Deliver product or service ordered
User's recommendation: just dont apply
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report the company to the BBB they are responsible for their employees' actions.
Glad we saw this post before actually renting a house of American Homes 4 Rent. No way would I feel safe in one of their houses when they have I.T staff who can spy on me and my family and open doors to my home from their computers.
Imagine how easy it would be for anyone to rob us or even worse! Forget it.