THEY SUCK!! DO NOT DO BUSINESS WITH THEM

OMG they evicted us with no hesitation after i put in my job for a hardship money and it was comming!! They couldnt care less..threw everything right to the curb and broke thousands of dollars of my belongings...what a nightmare and i have children..disrupted our entire lives! With the money for a u-haul and hotel, i could have paid 2 more months rent..they showed no mercy or understanding...THEY SUCK VERY BAD AS A COMPANY. then they gave me a bill for damages! do not do business with them! Don't give them a penny of your money!!
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ID
#709592 Review #709592 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Pros
  • Location
Cons
  • Anyone who works for you
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Full refund

American Homes 4 Rent - Property Rental Review from San Diego, California

I leased a home in bluffton, sc. The repairs were never done, they continued to add bogus charges to my acct such as landscaping, we had no grass??? I always paid on time and they never even came out during my lease term to do routine maint. At moveout they came and tried to keep a part of my deposit for items that was there when we moved in or work orders we call them to repair on the checklist. The home had no damage and was spotless. They are running scams and Im also a Property Manager and I will be filing a claim in court to get my deposit back with interest.I took lots of photos and I also requested a walk thru with the manager at moveout and She did walk thru and complete the inspection with me present, howevet AH4R still tried to charge bogas fees to keep my deposit. They are a horrible company.
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ID
#708582 Review #708582 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Bad quality

American Homes 4 Rent Work Experience Review

I worked for AH4R- the way they treat their employees and how they speak about their tenants AND the Vendors is horrible! Two faced backstabbing people who know nothing about how to treat staff, vendors or tenants.
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ID
#706459 Review #706459 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Reason of review
Poor customer service

Worst Experience Ever

I moved into a house in DFW in Feb 2015 with the express understanding that we were going to break the lease. We said so up front. We were looking to buy a house and needed a short term rental. We were told Texas law can only allow them to charge rent until a new tenant is found. In April 2015, the water department showed up at our house and said there was a leak. The leak was on the exterior of the side of the house. We called AH4R emergency maintenance phone number, they came out at midnight and turned the water off to the house. Then... nothing... nothing... nothing... 3 days later a plumber came to fix a broken pipe on the exterior wall near the laundry room. And he destroyed the drywall during the pipe repair. HE said someone else would come to fix the drywall. Meanwhile, there was a giant hole from the kitchen/laundry room area into the yard. Lots of bugs came in. The drywall repair guy called and scheduled an appointment to come fix it on a Saturday. He never showed up. So we rescheduled for the next Saturday. He never showed up. We scheduled for the next Friday. He never showed up. Finally we bought a house and were getting ready to move. We gave them our 60 day notice that we were vacating. They finally came to fix the drywall. It took less than an hour to close up the hole, too bad it was open for over 3 weeks, costing me who knows how much in wasted electricity. Not to mention the busted pipe costs me a ton in the water bill. When they got my 60-day notice that we were leaving. They sent me a bill for the remaining 6 months of rent ($9000) and said they were keeping my deposit ($1500). Anyone who knows anything about contracts knows this is completely illegal. I went to my lawyer (for $150 consultation) and he even stated "this will be my easiest case in a long time". So we sent letters that outlined the law and how *** they are for even trying to get me to pay them $10500. Finally the "district manager" or some similar title called me and said "oh there was a mistake in the letter we sent you, its really only $4000 that you'll owe. And I said "umm no, the law in the state of Texas says I owe you money until someone else moves in. I found you a new tenant who meets all the qualifications, and he'll be moving in on this date. I will pay you rent up until that date, and I expect my full security deposit back, or I'll take you to court." She promised to call me back the next day with an answer on the final amount owed. She never called me back. So I paid the rent that I told them I would pay, and moved out. I sent a legal demand letter for my security deposit. They refunded my security deposit (except $45 for a burnt out light bulb... yes $45 for a light bulb). Bottom line with this company: They sent me a bill they knew, or should know, was completely illegal. I had to threaten to sue them just to follow state laws and not send the account into collections. I've never been in a law suit before, but this was as close as I hope I ever get. I hope this company goes out of business and all their investors lose their shirts.
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ID
#705972 Review #705972 is a subjective opinion of poster.
Location
Coppell, Texas
Reason of review
Not as described/ advertised

Review from Sanford, Fla

omg...where do I begin? Well, how about the present; I placed a maintenance request order in July 21st. Now, we all know how long AH4R takes with maintenance requests and it had JUST taken 2 months to get my shower/garage door/kitchen cabinets/plumbing fixed. So...
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1 comment
#1060753

I live in Winter Garden and have been with this *** of a company for 2 years. We've been through *** and back with this company!

Everything you can imagine, we've been through it. Leaks, we've been for three weeks right now without a dishwasher, no air-conditioning, our garage door has broken, and we've had mildewed carpet from a crack in the cement of the side of the house! Kimberly Daniels is a B$&@! and she's incompetent as well.

She's lied to us over and over and she even told us that she's tired of dealing with us. We are now working with Kim Huber who is the district manager. But now, I don't know what to do. She's ignoring us also for maintenance problems and I'm done!

No return calls or emails, just added fees and lies. I HATE it here with a passion!!!

ID
#704977 Review #704977 is a subjective opinion of poster.
Location
Sanford, Florida
New Reviewer

Not a honest company

You can only contact people before moving in. You have to wait a long time for maintenance requests to be done. You are always directed to a property manager that does not return your calls. I've been having an electrical problem from day one, and nothing has been done about it. They unexplain extra charges. They do not provide actual copies of your utility bills. No one returns your calls. They block you from making your payments online. I have become mentally and physically ill trying to communicate with this company. I wish I have researched this company before moving in. They also lied about the schools and county I reside in. BEWARE. They do not care about their tenants. They want your money and that's all.
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1 comment
#1043878

I have had the same problem! Our rent is extremely high for the area (our fault for renting).

We have had our payment blocked online from making payment 3 times this year.

Called property manager 5 times and left msg and NEVER received a call back EVER!! We have had numerous maintenance request and every single one takes a min of 3 weeks to get resolved and one is going on 3 and still not resolved.

ID
#704030 Review #704030 is a subjective opinion of poster.
Cons
  • Very stressful
Reason of review
Poor customer service

American Homes 4 Rent - Property Rental Review from Highland Park, Texas

American homes 4 rent is a company that I would not advise my worse enemy to use. The property is cheap with low grades of quaity and the customer service is awful. Brittany Jordan that works in cournlius office is the most unprofessional person I ever meet. She threatens people to turn thier keys in with out going through the court process even is you are late and paying your fees she want you out weather you are having hardship and paying as well. She trys to be very intimidating. She need to be removed from her position. She make the company name look very bad. Good look if you move in to American homes for rent.
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ID
#702331 Review #702331 is a subjective opinion of poster.
Location
Highland Park, Texas
Reason of review
Bad quality

American Homes 4 Rent - House Rental Review from Lackland Air Force Base, Texas

American Homes 4 Rent - House Rental Review from Lackland Air Force Base, Texas
I would do anything and everything in your power to find out if this company owns the home you are looking at renting, and please at all cost save yourself before it is to late. You can not mentally, physically, or financially afford to be stuck in a home owned by this...
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ID
#702260 Review #702260 is a subjective opinion of poster.
Location
Lackland Air Force Base, Texas
Reason of review
Bad quality

American Homes 4 Rent Home Rental Review from Chicago, Illinois