American Homes 4 Rent - Property Manager Review from Fort Myers, Florida

Our home is poorly maintained. We've had to fight for every repair and now we were told that our oven that caught on fire on Christmas would be replaced this Monday. He said that he couldnt gey in contact with a vendor and knows the heating element cannot be replaced and thatvhe would order one (this was my 2nd phone call). Then I call on Monday 4 times only to be told that someone woukd come out to look at it and decide if it would need to be replaced. Then they have to approve a replacement. Meanwhile I'm on day 4 of no oven and dont get me startes on my property manager. How can i get out of this lease? I have never in my life dealt with such *** and need to get out of this dump. I can' t rven coubt the list of ridiculousneas here (buckets in the wall to collect water... And more). I read the reviews and unfortunately we had no choice because it was the only homr available for ua when we relocated. THIS IS the WORST company I have ever dealt with. Please, no matter how nice the home, know it is overpriced and NOT worth dealing with this company. We have regreatted every single day since moving to this home. If ican change just one of yoyr minds about rentung from this company. There are many much better people to deal with and they will actually take care of things when needed. I know I woukd be better off buying a home and it is my decision to rent, but please reconsider renting ahome from them. If you do, it will be no different. I am counting down the days until i can leave and am contemplating double rent just to get out of here! Don't rent from them!
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1 comment
#1086666

I agree. Dealing with the exact same issues now.

I didn't even rent originally from them. Was taken over partly through my for yesr's lease.

ID
#759567 Review #759567 is a subjective opinion of poster.
Location
Fort Myers, Florida
Reason of review
Poor customer service

Uncooperative management, phoney promises, ''zero'' followup from management.

It took nearly 3mons for repairs and replacements to be attended to after we moved in. Contacting the local contact to register problems with the home resulted in no feedback. The house was entered when we were not at home without advance notification, etc. etc. We...
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1 comment
#1237549

This appears to be a common problem with the. The worst Management company ever!!!!

ID
#751893 Review #751893 is a subjective opinion of poster.
Location
Taylor, Michigan
Reason of review
Problems with payment
Preferred solution
Enable open and return communications between customer and AH4R.

Terrible experience renting from American Homes 4 rent

Its really terrible when it comes to any type of repairs. They will come with all sort of excuses for not fixing things. Have to call several times for every repair and after several calls they will come up with some excuse like cosmetic issue/oh its still working/etc not to fix things. Should have paid more attention to online reviews before I rented from them. Called them for a leaked roof and they will not fix it as its not dripping. Excuse is contractor won't know where the leak is unless its dripping. Won't replace broken appliances because they still work!!!
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ID
#745851 Review #745851 is a subjective opinion of poster.
Reason of review
Poor customer service

American Homes 4 Rent Home Rental Review

Terrbile company to deal with, they will rip you off, dont rent from these people, YOU WILL REGRET IT!!!
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ID
#745568 Review #745568 is a subjective opinion of poster.
Location
Lebanon, Ohio
Reason of review
Poor customer service
New Reviewer

American Homes 4 Rent Home Rental Review

American Homes 4 Rent are slum lords with no customer service skill or ability. Too bad there aren't more ways to make them accountable- they hide behind being big.
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ID
#737995 Review #737995 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
Reason of review
Poor customer service
New Reviewer

Do NOT rent from them

We are renting a house from this company and had a very bad experience. There is no grace period, payment is due from 1 - 5 each month and we don't have enough money to pay everything at once. If the payment is late, here are the charges: late fee (in the same month) $75, water and sewer (part is included in the rent) , at least it says in the contract, still is about $70 each month. If the rent is not paid by the 5th they send out a note (same piece of paper every month, they just print a new copy) and that is $50. This way the rent goes up th apr. $1500 each month. STAY AWAY from this company!!!!!!!!!!!!!!!!!1
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ID
#735652 Review #735652 is a subjective opinion of poster.
Location
Land O Lakes, Florida
Reason of review
they are taking a lot more money then agreed too
Loss
$2000
Preferred solution
Full refund
New Reviewer

HORRIBLE SERVICE AND MAINTENACE - THEY DONT CARE!

NO NO NO I read reviews before we moved in here about AH4R and saw that it wasn't a good company as far as maintenance and customer service. I thought "Ahh.. how bad can it be?" I'll tell you, ITS THAT BAD! I am a positive, give everyone a chance person and this company is NOT someone you want to rent from. Period. We have been renting for 2 months because we love the area we are in Cedar Park, Tx. The home wasn't perfect but we were excited to find something here. Management SUCKS. Customer service SUCKS. Maintenance SUCKS. FEES, FEES, FEES Need to make a payment, FEES Need a maintenance done to a house you RENT, FEES. The house was NOT clean when we moved in although the management company said it had been. We sent pictures in to show pizza crust behind the fridge, vents looked like they had never been cleaned. Our carpet was stinky and not replaced or shampooed. Our AC was broken when we moved in. Rats had come and eaten up the attic ducts so air was just blowing. Both toilets were leaking on the floor and one bathroom sink was constantly leaking underneath. It took a month to get everything completed and when we got our first combined utility bill which they require and you are charged a 9.99 convenience fee, the bill was crazy high. Electric and water were more than we have ever paid and we have had bigger houses than this. It was because the AC was trying to run and couldn't but they trouble shot the problem and then had someone else come out and then talked about it again and I had to call and recall just to remind them to come out and look at it. They are not on the top of anything. After our toilet and sink running for a month with the same *** non caring service, our water bill was high too. After 2 months, our other bathroom toilet started making crazy noises and it won't fill up. I called maintenance and they said that it was tenants responsibility to pay for maintenance work under 100.00 since our first 30 days are up. This house was OLD and not taken care of when we moved in. Things should have been replaced. If you find a nearby house to rent that is a few dollars more than renting from this company, I PROMISE you that it's worth paying the extra per month. Please... you will be happy that you didn't go with these people.
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2 comments
#1093897

This is the worst company you could ever choose. Don't rent from them unless you want to pay these made up fees they charge.

#1073084

I would agree, our experience with them was very poor, would highly recommend not renting from them, they don't maintain the property and our property manager was incompetent and rude

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ID
#724535 Review #724535 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Very stressful
  • Ethics
  • Irresponsible company
Reason of review
ALL OF THE ABOVE

American Homes 4 Rent Home Rental Review

I am a satisfied customer With the home I have rented from American home. My service request have all been completed, Damaged issues have been replaced with new, I would recommend American homes in Indianapolis to anyone.I have been in homes rented by Friends of mine And looked in disgust I am very happy my home and Neighborhood, keep up the good work Here in Indianapolis :-) :-)
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ID
#724292 Review #724292 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Reason of review
Good customer service

American Homes 4 Rent Home Rental Review from Philadelphia, Pennsylvania