American Homes 4 Rent
Reviews and Complaints
Cannot get ahold of property management for almost 2 weeks now
User's recommendation: Read details, you decide if they are worth dealing with.
Very unhappy with the way they handle problems with the property.
To start the inside of the house was not painted before moving in. I asked them about it and they dropped off a 5 gallon bucket of paint to me and told me to do it myself.
I tried to do touch up painting but the paint didn't match and made it look worse. The carpet looks like its about 20 years old and was worn and ripped in the doorways when I moved in. And of course continued to wear, especially in the doorways, to where my foot got caught in one of the tears and I fell and hit my head. In which I told them about but were not concerned about fixing it so it wouldn't happen again.
The water heater went out and I immediately put in a service request. After 3 days of waiting and checking with them, I complained about needing to get a shower. I was told that I would have to boil water to get a bath. Finally, after 5 days someone came out and replaced the water heater.
Oh, and by the way, the house I am renting was $1,645 when I moved in and recently increased it to $1,855. But when they increased it they did not add in the extra amount for over 3 months then called me and told me I was past due $900. They said there was an error on their part and that I could make payments on the $900. But failed to tell me that they would be charging $75.00 late fees each month.
Now my latest problem. The refrigerator and freezer went out sometime during the night. I called them first thing in the morning. I told them everything in the freezer is defrosting.
I was told they would put in an emergency request and the repair person would be calling me. Next day and still no call. I put in a written request online and called the service dept, which a recording said someone would call me back in approx 1 min, 45 seconds. No call back!
So I called the person in charge of my property to complain and told them now everything in my freezer and fridge is ruined. I told her about all the above problems that I have had since living here that I have been very cordial and patient with. But that I am fed up now. She said I am going to call the service dept and also your leasing agent and I will call you back.
Have not gotten a call back from her or anyone!!
I am now beyond mad!! These people don't care about their tenants!!
Preferred solution: Deliver product or service ordered
User's recommendation: Do not rent from them!
They shut my water off
Preferred solution: Let the company propose a solution
Your tenant
Preferred solution: Let the company propose a solution
Plumbing
Charge me for damage that was already done to the house and kept my deposit. Then charge another $600.
User's recommendation: American Homes is a complete SCAM from head to toe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAH4R took my deposit and says I owe them nearly $3000 more!
Preferred solution: Price reduction
User's recommendation: BeWare of AH4R! Do NOT rent property from them! Read all reviews!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSituation Resolved!
Preferred solution: Resolved
User's recommendation: Get the facts on companies before entering into a contract.
Did not get what I asked for?
Lazy--Inefficient
User's recommendation: Make them meet you at the house and not leave until THEY open the Door
Thank GOD problem resolved!
User's recommendation: Read the reviews and make your own determination
I moved out Feb 28
- Nice neighborhood
- Poor follow-up
Preferred solution: Full refund
They don't pay to realtors
- Lack of communication or acknowlegement
- Do not follow through with promised repairs
- Impossible to get a response
Preferred solution: Received my commission according to MLS.
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed with this company
We moved in middle of last December. My first repair request was submitted in March or April and I was told they would only fix things that were a safety concern due to COVID.
So I only submitted 2 repair orders for safety concerns. When I moved out, they charged me for all kinds of stuff including 3 door rekeying costing $50 per door. I have NEVER been charged a rekey fee anywhere I have ever lived and for $150!!! Also, they charged me for a cleaning and a carpet shampoo.
My home was clean when we moved out and the carpets were cleaned professionally the day I moved out so no one was in the home after. I provided proof that the carpets were shampooed and the leasing agent told me that every one doesnt have the same standards of clean which was so completely offensive. She asked me to provide pics of my house before move out which why would I have that???
So they refused to give me back money for my carpet they charged even though I proved I paid for that and wouldnt
Even answer about the rekeying. Horrible, rude, take pics and document everything OR dont lease with these people!!
Preferred solution: Full refund
User's recommendation: Pics and document or don’t lease
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nashville-Davidson, TennesseeThis Company homes are designed to take your deposit.
Preferred solution: Full refund
User's recommendation: Homes are designed to keep your deposit!
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Agree and I'm located in Houston Texas and having the same issue but its been months now!