New Reviewer

Cannot get ahold of property management for almost 2 weeks now

The property management group will not answer or return phone calls. *******************************

User's recommendation: Read details, you decide if they are worth dealing with.

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1 comment
#2037248

Agree and I'm located in Houston Texas and having the same issue but its been months now!

ID
#2664577 Review #2664577 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Your tenant

you have a tenant 5029 who I seen your company come to their home. They have 3 dogs. 1 is a pit and the other 2 are big,Angrynever on a leash and chase everyone who they see. called the police several times and they guided me to your company. I WILL SUE YOUR COMPANY IF ANY OF MY FAMILY MEMBERS GET BITTEN.
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ID
#2649344 Review #2649344 is a subjective opinion of poster.
Location
Snellville, Georgia
Preferred solution
Let the company propose a solution
New Reviewer

Plumbing

I have a serious plumbing problem needed immediately!! I have been calling! I have set up a service request!! No one has responded!
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1 comment
#2034417

I’m in Ohio too - and trying to get a plumbing leak fixed. First guy came out 3 days ago and did NOTHING.

Said he’d be back with a part and never came back. Then I got a notice via email that they’re assigning another vendor and it’ll take another 48 hours.

Meanwhile, the water is STILL leaking - you can hear it in the wall, and it’s even worse now after the first guy messed with things. I’m done with these people.

ID
#2646657 Review #2646657 is a subjective opinion of poster.
Location
Reynoldsburg, Ohio

Did not get what I asked for?

I signed my contract for a home, It was renovated and when I went to see the home 48 house before we were to move in and the home was 1 less bedroom for a family of 5. No one called us to let us know that it was going from a 4 bedroom to a 3 bedroom. I paid the deposit and all the fees attached totaling $3,000. I have never had such bad business. I would not recommend them for anything! It would be amazing if anyone from the company would call to tell me why I signed legally binding documents and then was expected to take the loss with out notification.
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ID
#2631345 Review #2631345 is a subjective opinion of poster.
Location
Indianapolis, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Undisclosed information before renting

We just moved in May 9th, 2021 and have learned that the previous tenants owe HOA fees in the sum of almost $4000.00 due to a fine and we the new tenants are paying the price because American Homes for Rent refuse to pay the fees and go after the pervious tenants. I am pissed! We will not be renewing our lease and we would not recommend them to anyone!

User's recommendation: Do not rent from American Homes 4 Rent!

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2 comments
#2047022

Then why are you giving them 4 stars? Kind of defeats the purpose of posting on this site!

#2047060
@PissedConsumer2047022

I was giving pissed consumer 4stars

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ID
#2624660 Review #2624660 is a subjective opinion of poster.
Service
American Homes 4 Rent Advertisement
Preferred solution
Let the company propose a solution
New Reviewer

Violations

They are trying to make us for pay for violations that are sent out of timeframe. How do we start a lawsuit?

User's recommendation: RUN, RUN, RUN...

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ID
#2620119 Review #2620119 is a subjective opinion of poster.
Pros
  • Nice rental home
Cons
  • Unable to talk to anyone to correct a problem
  • Only care about making money
Loss
$825
Preferred solution
All violation fees dropped that is $825.00

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Rental app rip off

I need to know why my app took so long. Well over a week. Then I call and speak to Gabriel, verify income etc. then I wait days. Then finally he tells me its denied. Im livid. Last year. I applied with you all. Then with another nationwide rental company. I got accepted by both!! Nothing has changed. Income is more, and my credit actually went up a couple points. My credit isnt best, but you all accepted it last year. I have rented a apt for 2 years. And this house Im currently in, I pay 2045.00 I have contacted rentgrow, and Im awaiting a answer. This is not right and Im livid!!! I need someone to please call me back. The property I applied for is 353 campfire drive Murfreesboro Tn
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2 comments
#2024167

“ last year.” It’s THIS year.

#2024208
@PissedConsumer2024167

Bottom line. They approved me a year ago.

My income and credit improved.

Jesus. Got anything better to do?

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ID
#2612793 Review #2612793 is a subjective opinion of poster.
Service
American Homes 4 Rent House Rental
Cons
  • Only care about making money
Loss
$150
Preferred solution
To review my app again. I don’t think anyone gave a crap to processing it. And don’t make people hunt down for a answer. Like well you need to contact rentgrow. NO.

Charge me for damage that was already done to the house and kept my deposit. Then charge another $600.

I was set up for temporary housing, due to a house fire with American Homes. The house had multiple issues that I had brought to their attention. The service completely ignored and did nothing. I didn't pursue the matter because I would only be there for 6 to 7 months. Weeks after I left. They hit me with a bill and took my deposit and $600. Since I didn't take pictures. They said I counldn't prove anything so pay it. de

User's recommendation: American Homes is a complete SCAM from head to toe.

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ID
#2584174 Review #2584174 is a subjective opinion of poster.

They don't pay to realtors

It looks they don't want to pay Realtors, but they took the leads from us. Extremely complicate the transaction. Poor communication.

User's recommendation: Avoid this company.

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ID
#2572232 Review #2572232 is a subjective opinion of poster.
Cons
  • Impossible to get a response
  • Lack of communication or acknowlegement
  • Do not follow through with promised repairs
Preferred solution
Received my commission according to MLS.
New Reviewer

They shut my water off

I paid all of my bills and come home after a hard day of work and knowest I didnt have any water I call my property management and now Im just been ignored Im really irritated I worked all day and now Im dirty and have no water and seems like they dont care to fix the issue in so mad right now I have to take my daughter to school tomorrow morning and have no water this is so unprofessional on your guys part I hope I get some type of reimbursement because Im going to go get a hotel for the night with my daughter since this issue is not getting resolve!! Horrible
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ID
#2561326 Review #2561326 is a subjective opinion of poster.
Loss
$120
Preferred solution
Let the company propose a solution
New Reviewer

I moved out Feb 28

i moved feb 28 have not heard from the company about deposit 13520 {{Redacted}} Anna Jacobs
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ID
#2558430 Review #2558430 is a subjective opinion of poster.
Service
American Homes 4 Rent House Leasing
Pros
  • Nice neighborhood
Cons
  • Poor follow-up
Preferred solution
Full refund

Lazy--Inefficient

Signed the lease and haven't even moved in yet, and it's been a nightmare. Got the key. WRONG key. Now they are closed and could reach anyone. Have movers coming. After hours and hours of trying to beg on answering machines for help, a so-called property manager, Sharese, called back with a promise to meet me at the house. He was a no show. Ignored my calls. After he finally answered after texting and calling numerous times, I was told HE was trying to celebrate Mother's Day with his wife. All I could do was stand in front of a house that I had paid a huge deposit and first months rent on with my wife and could only stare at it. He also promptly hung up on me. Too many decent, hardworking people out there in these times wanting to work to employ people like this. I can only hope this company steps up.

User's recommendation: Make them meet you at the house and not leave until THEY open the Door.

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ID
#2543313 Review #2543313 is a subjective opinion of poster.
Location
Gainesville, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Situation Resolved!

Original review updated by user Apr 12, 2021
Ms. Jacquelyn Heflin at American Homes 4 Rent resolved my overcharge issue. After we conversed back and forth via email and I sent proof and evidence to validate my complaint, she understood and rectified the whole thing! She diligently made an effort to see my points compared them to what I was being charged for and made what was clearly wrong right! I wished it could have happened sooner but better late than never! I am happy! Not only that, but I really appreciate and thank Ms. Heflin for understanding and her hard work in helping me during this time when we all are trying to get back to a normal life. Furthermore, I also thank you Pissed Consumer!

User's recommendation: Get the facts on companies before entering into a contract.

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ID
#2499952 Review #2499952 is a subjective opinion of poster.
Preferred solution
Resolved

Thank GOD problem resolved!

I placed a review on this website about the property management company American Homes 4 Rent and happy to announce the District Manager Jennifer Heflin assisted me and rectified everything! Once Ms Heflin received all the facts from my end, she did the math and noticed it did not add up! I am so thankful for her honesty and diligence in making all that was wrong correct. She deserves 5 stars Thank you also Pissed Consumer for helping me get the truth out! They heard me loud and clear, and it made a difference!

User's recommendation: Read the reviews and make your own determination.

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ID
#2499017 Review #2499017 is a subjective opinion of poster.
Location
Saint Augustine, Florida
New Reviewer

Very unhappy with the way they handle problems with the property.

To start the inside of the house was not painted before moving in. I asked them about it and they dropped off a 5 gallon bucket of paint to me and told me to do it myself. I tried to do touch up painting but the paint didn't match and made it look worse. The carpet...
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ID
#2495102 Review #2495102 is a subjective opinion of poster.
Service
American Homes 4 Rent House Leasing
Preferred solution
Deliver product or service ordered