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1.5 Based on 148 reviews
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  • Customers like
    • How easy it was to start the rental process 5
    • Location 4
    • Neighbors 2
  • Customers don't like
    • Ethics 17
    • Treatment by local mgr and limited escalation procedures 9
    • Customer service 8
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This company has to be the worst company in the United States to rent from. I wish I would have read the reviews before I decided to rent from this company.

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Worst maintenance and customer service on the planet. They do not respond within required and promised time even for EMERGENCIES. My family (including 2 teens, a kindergartener and a 2 yr old) had to spend 4 nights in a hotel at different times over a 1 & half year period twice because of a broken sewer pipe in the front yard causing sewage to back up into the bathroom & kitchen sinks, toilets and laundry, and twice because of broken AC... in... Read more

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Dont do it, dont do it! No matter how nice the property is, do not rent from Americanhomes4rent. They are horrible people that dont care about you or your family. Ac went out and still is out with a 4 month old in my house August in Ga is *** btw. Its 9p and 95° in my house. They partner with *** contractors that wont fix anything. And if they do they repair with the cheapest materials and you will be back at another problem in 3 days. They wont... Read more

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This company will not fix your maintenance issues. You will spend hours on the phone or submitting tickets online and nothing will ever be done. Months and months of numerous requests and never once do you get a return phone call or any semblance of having your issue addressed. I would not recommend this company to my worst enemy. The local property manager told me that she manages over 1700 homes and that I should just get it fixed myself.... Read more

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I had a pleasant experience when initially renting with this company. However, when it came time to renew my lease I was contacted by someone from the leasing department daily via email and phone until I finally had the chance to respond (heaven forbid I have a job that takes up my weekdays). After I finally got ahold of them they sent me the lease agreement twice a day repeatedly until I was able to electronically sign. I emailed the manager... Read more

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Dee Lara and Susanna Perez have cancelled my abilities to pay my rent electronically or by personal check because Amercan Residential Properties charged me $169. for service never explained or rendered. Questions to both realty companies have gone answered and now after faithfully paying my rent for over 3 1/2 years, these blackmailing extortionists are making it where I cannot pay my rent. Wells Fargo engaged in similar illegal conduct and... Read more

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Renter be ware... do not rent.. keep looking.. take my word. You will only have misery. They do not ever answer the phone, certainly do not return calls and completely disregard emails. So if you need something, you're out of luck! My realtor still hasn't got paid commission and it's going on 5 months since I moved in. I'm pretty sure it's a scam. Maintenance request...better fix it yourself. They do not EVER call you back no matter how many... Read more

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Why is it so hard to get a hold of your property manager? Bad service!!!! Can never get an answer when you have questions

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This is one of the worst companies I have ever dealt with. We live in Florida and it is currently the middle of summer. We have been with a/c for 3 days and all any one can say is I'm sorry. I have two kids and pets. It is impossible to get in touch with our property manager, who we have only spoken to once in the year and a half we have lived in this house. Not one manager can return a phone call or answer a phone. Please, Please, Please... Read more

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Do not rent from Rentals America in Tucson. We just moved from 7425 w mountain sky drive. Horrible! Don't expect your deposit back!!!! I'm disgusted and we are seeking help from a lawyer to take to small claims court. Very unethical. Very deceitful. Run away! Do not trust these people. Read more

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